Refunds and exchanges
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days after receiving your order. Exchanges are subject to product availability. If an item is not currently available if may take up to 30 days for inventory items to be updated and we will notify you of earliest possible delivery date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
No refunds or exchanges will be granted unless they fall under any of the clauses listed below:
- Refunds and exchanges will only be accepted with prior notification. Please contact us on firstname.lastname@example.org before returning your products
- The shipping cost for the returned item will be deducted from the refund. Shipping costs for exchange items will be the responsibility of the customer
- The returned items have to be unworn and have the original packaging (tag and bag). Used items will not be considered for refund or exchange
Please ensure to follow sizing guides to make sure we can meet your expectations. If you are unsure of anything, please use our contact section to ask us and we will gladly help you complete your order.
Cash on delivery
Cash on delivery (COD) is only available in UAE, Saudi Arabia and Bahrain. A service fee of 5% will apply to COD orders to Saudi Arabia and Bahrain.
Shipping terms and conditions
Shipping takes 2-3 days within the UAE depending on your location and availability. Shipping outside of the UAE may take 5-7 days depending on location, customs and availability. If items are not in-stock, or if any delays occur, we will notify you of delivery dates. Please allow for 1 day for your order to be packed and prepared.
Shipping rates, terms and conditions, locations and out of service areas
United Arab Emirates (UAE):
- A standard shipping rate of AED20 is applied to all orders within the UAE under 5KG
- An addition charge of AED2 per kilogram will be applied for packages that exceed 5Kg. This will be billed by the courier company on delivery and customers will receive notification of any additional shipping charges prior to delivery
- Additional charges may apply for shipments in remote areas in the UAE, but will not exceed AED40. These shipments may also take up to 5 days. Please contact us for clarifications on out of services areas or to arrange alternative shipping
Regional and International Shipping:
- Prices and shipping do not include customs and duties. Special note: All orders above AED977 to Saudi Arabia will incur a 5% customs charge
- Shipping rates to all international destinations are calculated based on weight of total package
- For all international orders above AED977 we require a copy of the customer’s ID. This is for customs to ensure your package is released. Any information provided will be stored securely by us and our logistics partner
In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s).
Received a Wrong Item
In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s), or proof of the wrong item, we will ship out the correct item(s) within 3-5 business days; dependent on current stock.
In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock.